FAQs

How long does it take to receive my order?

We offer standard shipping which typically takes between 5 - 15 working days.

Do you offer international shipping?

You bet we do. We offer worldwide shipping so you can enjoy your gaming merch no matter where you are.

How much does shipping cost?

Shipping will be calculated at checkout. Simply enter your location and our system will calculate the applicable shipping charges for your purchase.

Do you have a return or exchange policy?

Please note that we currently do not offer refunds.

We do offer exchanges on items within 7 days of receiving your order. You can contact us at contact@eliphant.co for your exchange and we will guide you through the process. For more info, visit here.

How can I contact customer support?

Should you have any questions or concerns, please reach out to us at contact@eliphant.co. 

Can I track my order?

For sure! Once your order is shipped, you’ll receive a tracking number via email.